Optus boss Stephen Rue says that “established processes were not followed” when the telco updated its systems on Thursday, leading to a deadly 13-hour outage during which its customers could not contact triple-0.
The chief executive reiterated on Sunday how sorry he was that four people had died when they weren’t able to contact emergency services.
He also apologised to all customers affected, saying he acknowledged that the connection failures had created immense distress.
Optus’ reviews of what happened has uncovered another two people in NSW, close to the South Australian border, who were not able to contact triple-0.
It has also discovered that a further three customers, on top of the two already known about, contacted Optus on Thursday morning to flag the outage but their complaints were not passed on.
More to come.
https://thewest.com.au/politics/federal-politics/optus-boss-stephen-rue-admits-procedures-werent-followed-before-000-outage-c-20093801
