Australian Competition and Consumer Commission says airline sold 8,000 flights that had already been cancelled.
Australia’s Qantas has apologised for its service requirements falling quick and acknowledged it was struggling reputational injury, after the nation’s competitors regulator sued it for allegedly promoting tickets for 1000’s of cancelled flights.
Last week, the Australian Competition and Consumer Commission (ACCC) stated in a courtroom submitting that the provider broke shopper legislation when it sold tickets to greater than 8,000 flights between May and July 2022 with out disclosing they’d been cancelled.
The regulator alleged that Qantas stored promoting tickets for a median of 16 days after it had cancelled flights for causes usually inside its management.
Qantas stated in a press release on Monday that it was persevering with to assessment the allegations made by the ACCC, reiterating that the time frame that the ACCC’s claims relate to was “one of well-publicised upheaval and uncertainty across the aviation industry.”
Qantas clarified that its observe is that when a flight is cancelled, clients are provided another flight near the unique departure time, or a refund.
After Australia opened its borders in late 2021 after the pandemic, Qantas bore the brunt of complaints about flight cancellations and misplaced baggage principally attributable to workers shortages.
“The ACCC’s allegations come at a time when Qantas’ reputation has already been hit hard on several fronts. We want the community to know that we hear and understand their disappointment,” the airline stated in a press release.
https://www.aljazeera.com/economy/2023/9/4/australias-qantas-apologises-after-claims-it-sold-cancelled-flights?traffic_source=rss
